TERMS OF SERVICE

Clear terms for a transparent hosting experience.

Last updated: December 02, 2025

■Introduction

These Terms of Use ("Terms") constitute a legally binding agreement between You ("User", "Customer", "You") and Syncara Host ("Company", "We", "Us", "Our") governing your access to and use of all services, products, websites, and platforms provided by Syncara Host. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

THESE TERMS INCORPORATE MANDATORY PROVISIONS UNDER INDONESIAN LAW (REPUBLIC OF INDONESIA) AND THE EUROPEAN UNION'S GENERAL DATA PROTECTION REGULATION (GDPR). VIOLATION OF ANY PROVISION MAY RESULT IN IMMEDIATE SERVICE TERMINATION WITHOUT REFUND.

■1. Definitions & Governing Law

1.1 Definitions

  • "Service" refers to all web hosting, domain registration, cloud infrastructure, email hosting, and related services provided by Syncara Host.
  • "Content" includes but is not limited to text, images, code, software, databases, and any material hosted on or transmitted via our servers.
  • "Illegal Content/Software" means any content or software that infringes intellectual property rights, violates applicable laws, or is distributed without proper licensing, including but not limited to nulled scripts, cracked software, pirated media, and unauthorized distribution of copyrighted material.
  • "AUP" refers to the Acceptable Use Policy, an integral part of these Terms.

    • 1.2 Governing Law & Jurisdiction

    Primary Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, specifically including but not limited to Law No. 11 of 2008 on Electronic Information and Transactions (EIT Law), Law No. 19 of 2016 on Amendments to Law No. 11 of 2008 on Electronic Information and Transactions, and all relevant implementing regulations.

    GDPR Compliance: For users residing in or processing data related to the European Economic Area (EEA), our processing of Personal Data shall also comply with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). Any conflict between Indonesian law and GDPR regarding data protection shall be resolved by applying the provision that offers the higher standard of protection for the user's data privacy rights.

    Competent Court: Any disputes arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the District Court of Central Jakarta (Pengadilan Negeri Jakarta Pusat) as the court of first instance.

    ■2. Acceptable Use Policy (AUP) & Prohibited Activities

    You agree to use the Service only for lawful purposes and in accordance with these Terms, Indonesian law, and the law of your residence. The following activities are explicitly prohibited and constitute material breaches of this agreement:

    2.1 Illegal Content and Software

  • Hosting, distributing, or linking to pirated software, warez, crack sites, or nulled scripts (e.g., nulled WordPress themes/plugins, cracked applications).
  • Hosting or distributing content that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party ("Intellectual Property Rights").
  • Hosting or engaging in activities related to malware, viruses, phishing, spamming, denial-of-service attacks, or any activity intended to disrupt, damage, or gain unauthorized access to any system, server, or network.
  • Hosting content that is unlawful, defamatory, threatening, obscene, harassing, or promotes violence or discrimination.
  • Hosting any content or engaging in any activity that violates Indonesian law, including but not limited to laws on online gambling, pornography, blasphemy, and online fraud.

    • 2.2 Zero-Tolerance Policy on Pirated/Illegal Software

    THE USE, INSTALLATION, DISTRIBUTION, OR STORAGE OF ANY ILLEGAL, PIRATED, NULLED, OR CRACKED SOFTWARE, THEMES, PLUGINS, SCRIPTS, OR APPLICATIONS ("ILLEGAL SOFTWARE") ON OUR SERVERS IS STRICTLY PROHIBITED. THIS INCLUDES BUT IS NOT LIMITED TO ANY COMMERCIAL SOFTWARE, CMS PLUGINS (E.G., WORDPRESS, JOOMLA), OR THEMES FOR WHICH YOU DO NOT POSSESS A VALID, LEGAL LICENSE.

    We actively reserve the right, but not the obligation, to monitor and scan our systems for signatures and patterns commonly associated with Illegal Software. You are solely responsible for ensuring all software and content on your account is properly licensed.

    ■3. Enforcement & Termination Rights

    3.1 Right to Inspect and Investigate

    We have the unilateral right to inspect, investigate, and audit your use of the Service to ensure compliance with these Terms, Indonesian law, and GDPR. This may include automated scans, manual review of public-facing content, or investigation in response to a legitimate complaint (DMCA, GDPR, or legal authority request).

    3.2 Immediate Suspension and Termination

    Grounds for Immediate Termination: Upon detection or reasonable suspicion of any violation of Section 2 (Prohibited Activities), including but not limited to the presence of Illegal Software or Illegal Content, we reserve the right to take immediate action, at our sole discretion, without prior notice. Such actions include:

  • Immediate and permanent suspension of your Service.
  • Immediate and permanent termination of your Account.
  • Immediate removal and/or deletion of all Content associated with your Account.
  • Blocking of access to the Service and our systems.

    • 3.3 No Refund Policy for Violations

    ANY SUSPENSION OR TERMINATION CARRIED OUT UNDER SECTION 3.2 DUE TO A VIOLATION OF THESE TERMS, ESPECIALLY INVOLVING ILLEGAL SOFTWARE OR PROHIBITED CONTENT, SHALL BE EFFECTED WITHOUT ANY RIGHT TO A REFUND, REIMBURSEMENT, CREDIT, OR COMPENSATION OF ANY KIND. ALL FEES PAID (INCLUDING BUT NOT LIMITED TO SETUP FEES, MONTHLY/ANNUAL HOSTING FEES, DOMAIN FEES) ARE HEREBY DECLARED FORFEITED IN THEIR ENTIRETY AS LIQUIDATED DAMAGES FOR THE HARM AND RISK CAUSED TO OUR SYSTEMS, REPUTATION, AND LEGAL POSITION.

    This no-refund clause is a material part of this agreement, given the severe legal liability, security risks, and operational costs imposed on us by such violations.

    ■4. User Responsibilities & Indemnification

    4.1 Your Absolute Responsibility

    You are solely and absolutely responsible for:

  • All Content stored on, transmitted from, or linked to your Account.
  • Obtaining and maintaining valid licenses for all software, themes, plugins, and scripts installed on your hosting account.
  • Complying with all applicable laws, including Indonesian law, GDPR (if applicable), and the laws of your jurisdiction.
  • Maintaining the security of your Account credentials and preventing unauthorized access.
  • Regular backups of your Content. We are not a backup service and are not liable for data loss.

    • 4.2 Hold Harmless and Indemnification

    You agree to defend, indemnify, and hold harmless Syncara Host, its directors, employees, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of and access to the Service.
  • Your violation of any term of these Terms.
  • Your violation of any third-party right, including any Intellectual Property Rights, privacy right (under GDPR or otherwise), or publicity right.
  • Any claim that your Content caused damage to a third party.
  • Any legal action, regulatory fine, or compliance cost incurred by us due to your violation of law, including but not limited to actions by the Indonesian Ministry of Communication and Informatics (Kominfo) or European Data Protection Authorities.

    • This indemnification obligation will survive the termination of these Terms and your use of the Service.

    ■5. Data Protection & Privacy (GDPR & Indonesian Law)

    5.1 Data Processing Agreement

    Our Privacy Policy is incorporated by reference. Where we process Personal Data on your behalf as a "data processor" (as defined by GDPR) and you are the "data controller", you warrant that you have a lawful basis for processing (e.g., consent) and that your instructions to us will not cause us to violate GDPR, Indonesian Law (including Government Regulation No. 71 of 2019 on Electronic Systems and Transactions), or any other applicable law.

    5.2 Data Breach Notification

    In the event of a confirmed personal data breach affecting your data, we will notify you without undue delay, in accordance with our obligations under GDPR and Indonesian EIT Law, to allow you to meet your own legal notification obligations.

    5.3 Data Localization

    You acknowledge that our primary servers are located in Indonesia. For users subject to GDPR, you explicitly consent to the transfer and processing of Personal Data in Indonesia. We will implement appropriate safeguards as required by GDPR for such transfers.

    ■6. Service Level Agreement (SLA) & Disclaimers

    While we strive for 99.9% uptime, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We are not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

    Our total aggregate liability arising from or related to these Terms shall in no event exceed the total fees paid by you to us for the Service in the three (3) months preceding the event giving rise to the claim.

    ■7. Reporting Violations & Legal Requests

    To report a violation of these Terms (e.g., copyright infringement, illegal content) or for official legal requests, subpoenas, or inquiries from law enforcement, please contact support@syncara.host. We will respond to legally valid requests in accordance with Indonesian procedural law and applicable international norms.

    ■8. General Provisions

    8.1 Amendments

    We may modify these Terms at any time. Continued use of the Service after changes constitute acceptance. For material changes, we will provide notice via email or a dashboard announcement at least 30 days in advance.

    8.2 Severability

    If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

    8.3 Entire Agreement

    These Terms, together with our Privacy Policy, AUP, and SLA, constitute the entire agreement between you and Syncara Host regarding the Service, superseding any prior agreements.

    ■9. Refund Policy

    This Refund Policy outlines the terms and conditions governing refunds for services provided by Syncara Host. This policy is designed to be fully compliant with Indonesian Law and the General Data Protection Regulation (GDPR) for EU citizens.

    9.1 Interpretation and Definitions

  • "Refund Credit" refers to the non-transferable, non-withdrawable monetary value issued to your Syncara Host account wallet following an approved refund.
  • "Account Wallet" refers to the internal credit system within your Syncara Host account.
  • "Active Days" refers to the number of days remaining in your current paid Subscription Term.

    • 9.2 General Refund Principle

    Syncara Host operates on a "Fair Usage Refund" principle. You are entitled to request a refund for your active subscription at any time. The refund amount will be calculated based on the proportional value of the unused Active Days of your service.

    9.3 Refund Calculation

    Refundable Amount = (Total Amount Paid for Current Term) × (Active Days Remaining / Total Days in Paid Term)

    9.4 Non-Refundable Items

  • Domain Name Registration/Renewal/Transfer Fees
  • SSL Certificate Fees
  • Licensed Software Add-ons
  • Setup/Activation Fees
  • Dedicated IP Address Fees
  • Services labeled as "Non-Refundable" at purchase

    • 9.5 Form of Refund: Account Wallet Credit

    All approved refunds will be issued exclusively as "Refund Credit" to your Syncara Host Account Wallet. This credit is:

  • Non-Withdrawable: Cannot be transferred to any bank account or payment gateway.
  • Non-Transferable: Cannot be transferred to another user account.
  • No Cash Value: Cannot be redeemed for cash.
  • No Expiry: Will remain in your Account Wallet until fully utilized.

    • 9.6 Refund Eligibility Exceptions

    Refund requests will be denied if:

  • Your account has been suspended/terminated due to Terms of Use violation.
  • The original payment is charged back or found fraudulent.
  • We determine abuse of the refund policy.

    • 9.7 Refund Request Process

  • 1. Submit request via "Request Refund" option in client area or email support@syncara.host 2. Validation by billing team (up to 5 business days) 3. Upon approval, service will be terminated and data deleted 4. Refund Credit deposited to Account Wallet

    • 9.8 Legal Compliance

    This policy complies with:

  • Law No. 8 of 1999 on Consumer Protection
  • Government Regulation No. 71 of 2019 on Electronic Systems and Transactions
  • GDPR for EU users

    • Any disputes shall be settled in the competent courts of South Jakarta, Indonesia.

    ■10. Contact Information

    For questions regarding these Terms of Use, please contact us at:

    Syncara Host

  • Email: support@syncara.host
  • Website: syncara.host

    • Operating Hours: 09:00 - 17:00 WIB (Western Indonesian Time), Monday to Friday (excluding Indonesian national holidays).

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    By registering for or using any Service provided by Syncara Host, you signify your irrevocable acceptance of these binding Terms of Use.

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