CONTACT US
Get in touch with our team for support, questions, or partnerships.
BEFORE YOU CONTACT US
DO
- Check our documentation first
- Include server details and error messages
- Be specific about the issue you're experiencing
- Use Discord for fastest response
- Provide screenshots when helpful
DON'T
- Send multiple tickets for the same issue
- Use emergency contact for non-critical issues
- Share passwords or sensitive data
- Expect instant responses outside business hours
- Send spam or promotional content
SEND US A MESSAGE
Emergency Support
For critical server issues
GET IN TOUCH
Discord Supportsyncara.host/discordFastest response time
Email Supportsupport@syncara.host24-48 hour response
Help Ticketpanel.syncara.host/ticketsFor detailed technical issues
Business HoursMonday - Friday9:00 AM - 6:00 PM WIBExtended support available