CONTACT SYNCARA
Support, questions, and partnerships. Reach us through the channel that fits your needs.
BEFORE YOU CONTACT US
DO
- Check documentation and status updates first
- Include service ID, region, and timestamp of the issue
- Paste relevant logs or error messages
- Explain what you tried and what changed recently
- Use Discord for the fastest initial response
- Attach screenshots when they add context
DON'T
- Create multiple tickets for the same issue
- Use emergency contact for billing or general questions
- Share passwords, API keys, or private tokens
- Expect immediate replies outside business hours
- Send spam, ads, or unrelated promotions
SEND US A MESSAGE
Emergency Support
Use only for critical incidents that affect service availability.
GET IN TOUCH
Discord Supportsyncara.host/discordFastest response for most requests
Email Supportsupport@syncara.hostTypical response within 24 to 48 hours
Support Ticketbilling.syncara.host/ticketsBest for technical issues that need logs and details
Business HoursMonday to Friday09:00 to 18:00 WIBLimited support may be available outside these hours